What do we mean by
managed services?

From acquisition and retention marketing to responsible gaming and
payments management, we provide complete support to your teams,
ensuring smooth, transparent, compliant operations.

Why EveryMatrix?

Our proven track record of delivering outstanding results for our
customers year-on-year means we are a partner you can trust.

We provide a flexible structure enabling you to fine-tune the balance of your operational
capacity to meet with your business objectives, providing support across:

Marketing management

As your marketing partner, we strive to target value for you with:

  • Specialist full funnel marketing strategies, tailored to your brand and objectives
  • Bespoke marketing strategies to maximise opportunities for your brand and your players
  • Real-time updates, detailed reporting, analysis & campaign optimisation

Affiliate management

We take the stress and headcount out of the process by:

  • Developing and executing your affiliate market strategy
  • Negotiating best prices and positions and maximising profitable opportunities
  • Managing relationships with affiliates that generate the most traffic

Just like our products, our Managed Services
solutions are modular to help you with all or
any specific requirements you may have

CRM managed services

CRM Campaign creation, onboarding, retention, reactivation

  • Granular segmentation, continuously updated to reflect player behaviours and trends
  • Tailored promotions and experiences to maximise opportunities
  • Cost Control: our CRM team target value from your player groups, bonusing only where necessary and promoting favourably priced game options

VIP management

Tailored promotions ensuring your most valuable players remain loyal to your brand

  • Curated offers, prizes and tournaments delivered through preferred channels with a personal touch
  • VIP Managers assigned on a combination of language, personality type and product specialisation
  • VIP budgets pre-agreed on monthly or quarterly basis

Casino & sports product management

Fully trained teams on hand 24/7 to manage your offering

  • Casino games configuration & lobby optimisation
  • Configuring optimal localised market strategies for sports bettors
  • Internal promotion of features for CRM & event content creation

Payments management & fraud

Complete risk assessment analysis for rapid payment processing

  • Experienced staff, available seven days a week
  • Rapid KYC processes that significantly reduce risk
  • Fully dedicated to detecting and eliminating fraud and chargebacks

UX & product management

Product enhancement using EveryMatrix solutions & features

  • Full front-end design, development and execution
  • Ongoing review to minimise player friction points
  • Your Product Manager will achieve marginal gains in your site's performance

Safer gambling

Must-have in today's regulated global environment ensuring player safety

  • Instant identification of early indicators of problem gambling
  • Full suite of safer gambling tools available at your fingertips
  • Automated and manual interventions throughout the player journey

Customer support

Multilingual team available 24/7

  • Experienced team members trained in best practice customer service support
  • Live chat led approach preferred by players
  • Cost effective solutions for multi jurisdictions

Ready to start a conversation?

Discover how EngageSuite elevates your player engagement with personalised player journeys.

Talk to an expert
Daniel Clark
Group Commercial Director
Richardt Funch
Global Commercial Director
Ivan Rozić
Global Commercial Director
Nikolina Gabelica
Head of Lottery
Mark Schmidt
Managing Director Africa
Russell Colvin
Commercial Director UK
Matias Montero
Managing Director LATAM