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Responsible Gaming

Responsible Gaming

EveryMatrix is committed to advocating responsible gaming as a policy of customer care and social responsibility. We believe it is our liability that our customers enjoy a wagering experience, whilst remaining fully aware of the social and financial risks associated with gambling.

Maintaining Control

Gambling should be treated as an entertaining activity, and not as a means to generate income. The vast majority of people treat gambling as a fun, manageable hobby, and therefore only spend what they can afford to lose. However, some find gambling somewhat more difficult to handle. As there are some risks associated with gambling, we recommend people to consider the following guidelines:

  • Gambling should be enjoyed in moderation and observed as an entertaining activity
  • Do not think of gambling as a way to make money
  • Never chase losses
  • Always gamble with money that you can afford to lose
  • Keep track of the time whilst playing and set a time limit
  • Keep track of the money you spend on gambling and set a limit
  • If you feel you need to take a break from gambling, you can use the self-exclusion facility available in your account settings

If you are concerned that gambling may be having a negative impact on your life and your interpersonal relationships then you may find the following questions helpful.

  1. Does gambling prevent you from everyday activities such as attending work or other commitments?
  2. Do you gamble to pass time or to escape boredom?
  3. Do you gamble alone for long periods of time?
  4. Have you ever been criticised because of your gambling habits?
  5. Have you lost interest in social activities such as family, friends, or hobbies due to gambling?
  6. Have you ever tried to disguise the amount of money or time you have spent on gambling?
  7. Have you ever stolen or borrowed money to maintain your betting activities?
  8. Do you gamble until you have no money left?
  9. Do you ever feel the urge to win back the money you previously lost as soon as possible?
  10. Do arguments, frustrations, or disappointments make you want to gamble?
  11. Have you ever run out of money and afterwards felt a sense of despair, and a need to gamble again as soon as possible?
  12. Does gambling make you depressed or even suicidal?

The more questions you answer ‘yes’ to, the higher the chance of a gambling problem. To speak with someone who can offer advice and support, please contact one of the organisations detailed below:

Gambling Counselling Organisations

  • GamCare is the leading provider of information, advice, support, and free counselling for the prevention and treatment of gambling problems. Please visit www.gamcare.org.uk or contact their confidential helpline at 0845 6000 133. Non-UK residents are advised to contact GamCare for details on international support organisations.
  • Gamblers Anonymous (GA) is a society of men and women who have joined together to confront their gambling issues as well as assist other fellow compulsive gamblers. There are regional GA fellowships around the world. Please go to GA’s international website for more information www.gamblersanonymous.org.uk.
  • Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy team operate from locations all around the world. For more information please go to www.gamblingtherapy.org

Underage Gambling

It is illegal for anyone under the age of 18 to open an account or to gamble, EveryMatrix takes this responsibility very seriously. We carry out age verification checks on all customers who use payment methods available, to those under the age of 18, and we perform random age verification checks on customers using other forms of funding methods.

Filtering Systems

Filtering solutions allow parents to regulate access to the internet based on specific criteria. Parents can set up filters to prevent their children from accessing gambling websites. If you share your computer with anyone under the legal age of gambling or have requested self-exclusion from gambling sites, please consider parental filtering solutions such as:

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