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Ever since humans have inhabited the earth, they have made use of various forms of communication. Generally, this expression of thought and feeling has been in the form of oral speech. When there is a language barrier, communication is accomplished through sign language in which motions stand for letters, words and ideas. Tourists, the deaf and the mute, have had to resort this form of expression. Many of these symbols of whole words are very picturesque and exact, and can be used internationally; spelling, however, can not.
Body language transmits ideas or thought by certain actions, either intentionally or unintentionally. A wink can be a way of flirting or indicating that the party is only joking. A nod signifies approval, while shaking the head indicates a negative reaction.
Other forms of nonlinguistic language can be found in Braille (a system of raised dots read with the fingertips), signal flags, Morse code, and smoke signals. Road maps and picture signs also guide, warn and instruct people.
While verbalization is the most common form of language, other systems and techniques also express human thoughts and feelings.
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Please write a 40-60 word paragraph based on the questions or situations below:
1. If a radioactive asteroid hit you and tomorrow you were to wake up with a superpower, immortality or ability to read minds, which one would you choose? And why?
a) A customer has just sent you a very angry email, in which he relays his disappointment, and dissatisfaction with our services, using a lot of swear words and improper phrasing. How would you address your reply email to him?
b) An operator is pointing out a big known problem with the product and you do not have the technical knowledge to solve it. How would you address the reply to him?