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Trading Customer Support

Bucharest, 2017-08-09

Got a head full of ideas?

Good.

 

We’re looking for an enthusiastic English speaker to join our Trading Support team!

 

It is a great opportunity, to work in a tech-driven company. Full of interesting and challenging projects, in a relaxed and friendly environment, our headquarters are in the heart of the city, at Unirii Square.

 

Responsibilities:

  • You will be responsible for helping our clients via e-mail and live chat;
  • Check and process bets and settle matches according to our policy;
  • Investigate missing match / missing result issues;
  • Create activity reports;

 

Requirements:

  • Good written English skills (mandatory);
  • Internet browsing is no mistery to you and know all the shortcuts;
  • You know how to use MS Office;
  • The technical aspects of an activity are fun for you;
  • Previous experience in customer support is a plus;
  • Payment systems and online casino knowledge is a plus;
  • Ability to follow documented procedures, logical thinking;
  • Willingness to continuously learn and improve;
  • Highly organized, focus capacity;
  • Team spirit;
  • Time management skills;
  • Ability to communicate technical problems concisely and professionally;
  • Sports passionate.

 

Perks and benefits:

  • The base salary is 300 Euro;
  • The work schedule is from 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 2 weekends/month. More details about the working schedule will be provided over the interview.
  • Paid taxi for those working until or from 01:00.

 

Please contact our HR Department ( ) for more details.

Benefits

  • Headquarters in the heart of the city, at Unirii Square.
  • Internal & external training.
  • Health and well-being in house programs.
  • Daily catered lunch (classic & raw-vegan).
  • Relocation bonus & accommodation support.
  • Private healthcare and dental care discounts.
  • We hold team-building activities and office parties throughout the year.
  • We have massage at work.
  • An ever-growing library (online & offline).
  • Flexible schedule.
  • A fun entertainment corner.
  • Extra vacation days with every year inside the company.
  • Our very own gym.