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Technical Support

Bucharest, 2017-12-07

Got a head full of ideas?

 

Good.

 

We’re looking for an enthusiastic Technical Support to join our OddsMatrix team!

It is a great opportunity, to work in a tech-driven company. Full of interesting and challenging projects, in a relaxed and friendly environment, our headquarters are in the heart of the city, at Unirii Square.

 

Responsibilities

  • Open, change, block clients’ subscriptions as specified by the Sales team;
  • Answer questions about how clients should integrate with Sports Engine;
  • Improve Sports Engine integration documentation upon clients’ feedback and FAQ;
  • Check when various sporting events info were sent to clients by looking in the Sports Engine databases and logs;
  • Notify clients when changes occur in Sports Engine, explain to them what those changes mean;
  • Delegate to other teams: odds collection problems, stats and scores problems;
  • Contact the System Administration team for IP white listing.

 

Requirements

Mandatory:

  • Good written English skills;
  • The technical aspects of an activity are fun for you;
  • Ability to follow documented procedures, logical thinking;
  • Willingness to continuously learn and improve;
  • Highly organized, focus capacity;
  • Team spirit;
  • Time management skills;
  • Ability to communicate technical problems concisely and professionally.

Nice to have:

  • Knowledge about sports (markets, betting types etc.);
  • Basic SQL: SELECT;
  • Linux: basic use: SSH, LESS.

Please contact our HR Department ( ) for more details.

Benefits

  • Headquarters in the heart of the city, at Unirii Square.
  • Internal & external training.
  • Health and well-being in house programs.
  • Daily catered lunch (classic & raw-vegan).
  • Relocation bonus & accommodation support.
  • Private healthcare and dental care discounts.
  • We hold team-building activities and office parties throughout the year.
  • We have massage at work.
  • An ever-growing library (online & offline).
  • Flexible schedule.
  • A fun entertainment corner.
  • Extra vacation days with every year inside the company.
  • Our very own gym.