Junior Technical Integration Support

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We are looking for a full-time Junior Technical Integration Support, to assist our Feed Clients in Integrating our Odds Data Feed Solution and providing answers to frequent questions about the product both internally and externally. Your capability in managing Customer Support, coupled with an analytical approach and a general technical background would make you a great candidate for assuring a smooth and comprehensive introduction to our product functionality and usage.

Responsibilities:

  • Provide answers to all integrating client questions as quickly as possible.
  • Have a good understanding regarding our Feed product functionality and usage.
  • Coordinate with Sales Managers to Open and Close accounts for clients.
  • Assist client developers to achieve a proper integration of the product on their side.
  • Use basic Linux commands to check connectivity logs in case of reported connection issues.
  • Keep track of and send periodic reports regarding integration status.
  • Assist Production Support Team and Account Management Team with technically oriented questions.

Requirements:

  • Experience with Customer Interaction is a bonus.
  • Ability to coordinate with multiple clients at the same time and assess issues based on priority.
  • Highly analytical, familiar with data models.
  • Must possess solid Excel knowledge.
  • Excellent communication in English written and spoken.
  • Excellent Communication in Mandarin written and spoken is an advantage.
  • Knowledge/Experience with SQL queries is an advantage.
  • Technical/Programming Background is an advantage.
  • Need to be willing to work late shift 12:00- 20:00
Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Headquarters in the heart of the city, at Unirii Square.

  • Internal & external training.

  • Health and well-being in house programs.

  • Daily catered lunch.

  • Fruit day.

  • Private healthcare and dental care discounts.

  • We hold team-building activities and office parties throughout the year.

  • We have an ever-growing library (online & offline).

  • A fun entertainment corner.

  • Flexible schedule.

  • Extra vacation days with every year inside the company.

  • Our very own gym.