Senior Account Manager

Job Summary:

EveryMatrix is looking for an experienced Senior Account Manager to join our high-performing Casino Commercial Division to be based in one of our EveryMatrix offices in Europe.

Company intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US.  EveryMatrix was founded in 2008 and remained a founder-owned private company.

Senior Account Manager

Responsibilities:

• Establish and develop trusted and long-term relationships with dedicated clients through ongoing communication, frequent face-to-face meetings, and monthly reviews;
• Serve as the lead point of contact for clients taking full ownership of your portfolio;
• Develop strategies to grow existing accounts, maximize revenue and margin, and ensure quality and cost-effective services;
• Achieve financial targets set for the client based on ongoing growth & monitoring of client portals, as well as identifying new strategic opportunities to increase revenues;
• Monitor market trends and have a general overview of what products are good in different regions of the world and present this internally driving action;
• Be knowledgeable across all SlotsMatrix & CasinoEngine Products, including enhancements and updates. As well as having detailed knowledge of EveryMatrix Casino product performance, market share and customer relationships and developing a detailed knowledge of local industry competitor performance and strategies;
• Work to get premium onsite positioning of the games and new games released on clients’ sites on time;
• Generate promotional campaigns in a timely manner, making sure results are monitored and reported and high-value clients participate in such activities;
• Set priorities of the product pipeline from a commercial value perspective and contribute to decisions concerning the continuous improvement of EveryMatrix products and services, providing input where necessary from an overarching commercial strategy perspective;
• Upsell proactively new products as they become available and ensure the available portfolio offered to end-users by our clients are always maximized;
• Contribute to marketing efforts of the division and ensure your clients are in the know about all relevant activities;
• Coordinate with finance, legal and compliance to ensure tasks are managed effectively and in a timely manner and client documentation is properly stored;
• Ensure all operational issues that impact the smooth delivery of the service to clients are managed in an efficient and timely manner. Act as an internal advocate for the client;
• Be accountable for day-to-day client performance by running tracking, reporting and analysis of KPIs;
• Be literate and curious with regards to data while being able to understand dynamics and causes, take appropriate actions based on data analysis results;
• Be a guide and mentor to the junior members of the Casino Account Management team.

Requirements:

• A minimum of 5 years of iGaming industry experience within a B2B Account Manager role or similar is a must;
• Diligent, organized, self-motivated and result-driven whilst being able to use their own initiative;
• A genuine commitment to providing world-class service to our valuable clients;
• Excellent negotiation, communication, and presentation skills;
• A highly analytical mind who can share key insights to ensure success in many competitive markets;
• A tenacious personality with an inner drive to achieve outstanding results;
• Strategic and business-driven;
• Great organization, planning and prioritization skills, along with strong attention to detail and adherence to deadlines;
• Experience in data-based performance analysis, reporting and statistics;
• Excellent English written and verbal communication skills;
• Advanced skills in all Microsoft applications, good learning skills for internal applications;
• Well-presented and willing to travel and sometimes work outside normal office hours.

Work-Life Balance:

• 40% work from home over any 3-month period (can work one month per quarter abroad);
• Extra leave days added depending on seniority inside the company – 43 days, including public holidays after 5 years of continuous employment;
• 10 sick leave days per year with no doctor’s certificate requirement (excluding legal medical leave);
• 21 weeks of maternity leave;
• 4 weeks of paternity leave;
• Upon return to work soon after having a child, 100% work for home for one year for mothers; 13 weeks for fathers.

Benefits and Office Perks:

• Daily catered lunch or monthly lunch allowance;
• Private Medical insurance;
• Gym Membership;
• Access to online learning platforms Udemy for Business and O’Reilly and budget for external training;
• Parking at the office & many office perks (e.g. massage at work);
• Frequent office events and team-building activities in different locations;
• A great office space with its own pool on the roof.