L3 Support Engineer

Join us and you will:

  • Become a part of product development company that utilizes cutting edge technologies to make their products market leaders
  • Deal with extremely challenging tasks for high load system development
  • Have the possibility to go further in your skills improvement (lots of expertise within the organization, external consultancy)
  • Have the space for career development
  • Work in excellent work conditions and modern office in the city center
  • Have flexible work schedule

Functions

  • Process, analyze incidents and fix/monitor their fixing
  • Provide RCA for each incidents
  • Provide communication with external vendor
  • Provide support to clients who are integrating with our application
  • Monitor different project environment for errors and escalate in case of any potential issue
  • Monitor production environment and report on monitoring activities

Requirements:

  • Previous technical support experience operating in a Tier 2 or above capacity.
  • Ability to read and understand technical logs
  • Ability to understand and API calls
  • Intermediate or upper English level
  • A good attitude with willingness and flexibility
Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Shiny new and modern office.

  • Health insurance or gym membership, or a mix of both.

  • Dental Services.

  • Daily catered lunch.

  • Fruit day.

  • Massage at work.

  • Private healthcare and dental care discounts.

  • We hold team-building activities and office parties throughout the year.

  • We have an ever-growing library (online & offline).

  • Flexible schedule.

  • A fun entertainment corner.

  • Internal & external training.

  • Health and well-being in house programs.