L3 Support Engineer

Got a head full of ideas? 
Good.

We are looking to add an enthusiastic L3 Support Engineer, with a real passion for technology and growth, to our growing team in Lviv.

Functions:

  • Process, analyze incidents and fix/monitor their fixing
  • Provide RCA for each incidents
  • Provide communication with external vendor
  • Provide support to clients who are integrating with our application
  • Monitor different project environment for errors and escalate in case of any potential issue
  • Monitor production environment and report on monitoring activities

Requirements:

  • Intermediate or upper English level
  • Ability to read and understand technical logs
  • Ability to understand API calls
  • A good attitude with willingness and flexibility

Previous experience in customer support would be nice to have

Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Shiny new and modern office.

  • Health insurance or gym membership, or a mix of both.

  • Dental Services.

  • Daily catered lunch.

  • Fruit day.

  • Massage at work.

  • Private healthcare and dental care discounts.

  • We hold team-building activities and office parties throughout the year.

  • We have an ever-growing library (online & offline).

  • Flexible schedule.

  • A fun entertainment corner.

  • Internal & external training.

  • Health and well-being in house programs.