Junior Technical Integration Support

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We are looking for a full-time Junior Technical Integration Support, to assist our clients in integrating our OddsMatrix Data Feed Solution. You’ll be providing answers to frequent questions about the product both internally and externally. The ideal candidate has a general technical background and an analytical approach. In this role, you’ll be managing Customer Support, answering client enquiries, and providing a smooth and comprehensive introduction of our product’s functionality and usage.

 

Responsibilities:

  • Provide answers to all client questions as quickly as possible.
  • Have a good understanding of our product functionality and usage.
  • Coordinate with Sales Managers to understand the clients’ needs.
  • Assist the clients’ technical team to achieve a proper integration of the product on their side.
  • Keep track of progress and send periodic reports regarding integration status.
  • Assist Production Support Team and Account Management Team with technically oriented questions.

 

Requirements:

  • Experience with Customer Interaction is a bonus.
  • Ability to coordinate with multiple clients at the same time and assess issues based on priority.
  • Highly analytical, and familiar with data models.
  • Solid Excel knowledge.
  • Excellent communication in English, both written and spoken.
  • Nice to have: knowledge of SQL queries.
  • Technical/Programming Background is an advantage.
  • Need to be willing to work late shift 12:00- 20:00
Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Headquarters in the heart of the city, at Unirii Square.

  • Internal & external training.

  • Health and well-being in house programs.

  • Daily catered lunch.

  • Fruit day.

  • Private healthcare and dental care discounts.

  • We hold team-building activities and office parties throughout the year.

  • We have an ever-growing library (online & offline).

  • A fun entertainment corner.

  • Flexible schedule.

  • Extra vacation days with every year inside the company.

  • Our very own gym.