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IT Helpdesk Officer

Bucharest, 2017-02-08

Got a head full of ideas?

Good.

We are looking for a bright IT Helpdesk Officer to strengthen our Infrastructure team.

 

Job description:

  • Ensures that Support Services meet (or exceed) internally prescribed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs);
  • Handles requests from internal clients and / or escalate to appropriate teams;
  • Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
  • Creates and manages Active Directory users and groups according to internal procedures or requests received from internal clients;
  • Creates email addresses and email groups;
  • Handles all hardware and software malfunctions;
  • Offers support for different business applications (i.e. JIRA, Confluence, Sharepoint etc);
  • Acquires, configures and distributes new equipment according to requests received from internal clients (i.e. laptops, phones, headphones, etc);
  • Creates a customer-centric culture for all areas of responsibility and the IT department as a whole.

 

Requirements:

  • Outstanding organization and communication skills;
  • Experience with various operating systems Windows 7, 8, 10, Linux, Mac OS;
  • Networking: TCP/IP, wired and wireless networks configuration, VPNs;
  • PC Hardware configuration & diagnostic;
  • Network peripherals: multifunctional printers, scanners, etc.;
  • Networking services and protocols: DHCP, DNS, SMTP, IMAP,POP, etc.;
  • Services: Antivirus Software, Windows Active Directory, WSUS;
  • Formal Training and experience in a recognized Service Delivery model (i.e. ITIL
  • Previous Experience with an ITSM Service Desk Solution will be considered an advantage;
  • Strong internal customer orientation;
  • Strong improvement orientation;
  • Strong process orientation;
  • Excellent oral and written communication and analytical skills required;
  • Studies: Computer Science, Electronics or similar.

 

Please contact our HR Department ( ) for more details.

Benefits

  • Headquarters in the heart of the city, at Unirii Square.
  • Internal & external training.
  • Health and well-being in house programs.
  • Daily catered lunch (classic & raw-vegan).
  • Relocation bonus & accommodation support.
  • Private healthcare and dental care discounts.
  • We hold team-building activities and office parties throughout the year.
  • We have massage at work.
  • An ever-growing library (online & offline).
  • Flexible schedule.
  • A fun entertainment corner.
  • Extra vacation days with every year inside the company.
  • Our very own gym.