IT Helpdesk Officer
Got a head full of ideas?
We are looking for a bright IT Help-desk Officer to strengthen our Infrastructure team.
- Should have outstanding organization and communication skills
- Ensures that Support Services meet (or exceed) internally prescribed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance.
- Creates a customer-centric culture for all areas of responsibility and the IT department as a whole.
- Working knowledge of information technology infrastructure including:
- Various operating systems Windows 7,8, Linux
- Networking: TCP/IP, wired and wireless networks configuration, VPNs
- PC Hardware configuration & diagnostic
- Network peripherals: multifunctional printers, scanners etc.
- Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 etc.
- Services: Antivirus Software, Windows Active Directory, WSUS
- Formal Training and experience in a recognized Service Delivery model (i.e. ITIL) will be considered an advantage
- Previous Experience with an ITSM Service Desk Solution will be considered an advantage
- Strong internal customer orientation
- Strong improvement orientation
- Strong process orientation
- Proven project management skills utilizing tools and established methodologies
- Excellent oral and written communication and analytical skills required
Computer Science, Electronics or similar
ITIL v3 certified
- Headquarters in the heart of the city, at Unirii Square.
- Internal & external training.
- Health and well-being in house programs.
- Daily catered lunch (classic & raw-vegan).
- Relocation bonus & accommodation support.
- Private healthcare and dental care discounts.
- We hold team-building activities and office parties throughout the year.
- We have massage at work.
- An ever-growing library (online & offline).
- Flexible schedule.
- A fun entertainment corner.
- Extra vacation days with every year inside the company.
- Our very own gym.
HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.
Apply for this job now!