Intern Capacity Management – Technical Support

Got a head full of ideas?

Great!

We are looking for a new Intern, with a real passion for technology and problem solving, and with the gift of bringing order to chaos, to join our Incidents & Capacity Management Team, part of the IT Governance department in Bucharest!

Capacity management’s main activity is to develop and maintain analytical tools that will help us identify, predict and avoid capacity issues, especially for the parts of our business which can affect our clients.

Capacity management is built as a proactive process in which data is being gathered, analyzed and reacted upon with appropriate and innovative solutions.

Responsibilities:

Monitor and analyze data gathered for Capacity plans;

Help building and maintaining necessary tools for an efficient Capacity monitoring;

Follow-up on Capacity plans and their implementation;

Submit any encountered issue/ request to the appropriate team (the team with the capacity to solve it);

Follow up on each request to make sure it is solved correctly and in a timely manner;

After the request is reported as solved, check the results to ensure they are appropriate for our needs.

Requirements:

Ability to work with cross-functional teams;

Excellent negotiation and communication skills;

Upper-intermediate or advanced level of English;

Experience in working with JIRA and MSOffice (Excel, PowerPoint, Outlook, etc.);

Be able to quickly and clearly understand the business strategy to ensure the decisions are aligned accordingly;

Time management skills & workflow management skills;

Nice to have: project management skills;

Nice to have: ITIL knowledge.

 

Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Headquarters in the heart of the city, at Unirii Square.

  • Internal & external training.

  • Health and well-being in house programs.

  • Daily catered lunch.

  • Fruit day.

  • Private healthcare and dental care discounts.

  • We hold team-building activities and office parties throughout the year.

  • We have an ever-growing library (online & offline).

  • A fun entertainment corner.

  • Flexible schedule.

  • Extra vacation days with every year inside the company.

  • Our very own gym.