Incident Manager

EveryMatrix was founded in 2008 by a team of innovative and visionary people with the aim to create a fully flexible and tailored software solution for operators whilst working with high-profile iGaming partners.

Responsibilities: 

  • Coordinate emerging incidents and monitor their resolution;
  • Сommunication with clients and sub-teams;
  • Perform incident impact analysis;
  • Maintain a knowledge base of Known Issues and Incident corrective measures;
  • Work closely with the team in order to deliver quality features into production

Requirements: 

  • Good testing theory knowledge and understanding
  • B2+ English
  • Experience with issue trackers like JIRA, etc.
  • Understanding of API (for example, HTTP requests and responses structure)
  • Experience in working with logs Kibana (Optional)
  • Understanding of application flow and business reasoning from three different perspectives: end-user, developer and client.
  • Ability to communicate technical problems precisly and professionally

    Soft skills:

  • Detail-oriented person with strong time management skills
  • Ability to work independently as well as in a team.

Work Life Balance: 

  • 22 paid leave days and two extra paid leave days per year for every year up to 32 days (working days) in addition to the public holidays. 
  • 10 sick leave days per year (without a doctor’s note). 
  • Medical leave: up to 30 days per year, documented with medical certificate 
  • If return to work soon after having child, 1 year 100% WFH for mothers  
  • WFH after child is born – for fathers: 13 weeks of 100% WFH (from the day of the birth of the child)  
  • Maternity leave – 21 weeks  

Benefits and Office perks: 

  • Daily catered lunch or lunch allowance
  • Private Medical insurance
  • Gym membership
  • Fruits Friday  
  • Access to online learning platforms Udemy for Business and O’Reilly and budget for external training 
  • Massage at work 
  • Frequent free-bar parties, annual whole-company parties (have previously rented our own planes to get everyone together!) 
  • Fun corner: ping pong table, Xbox, lots of board games. 
Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Shiny new and modern office.

  • Health insurance or gym membership, or a mix of both.

  • Dental Services.

  • Daily catered lunch.

  • Fruit day.

  • Massage at work.

  • Private healthcare and dental care discounts.

  • We hold team-building activities and office parties throughout the year.

  • We have an ever-growing library (online & offline).

  • Flexible schedule.

  • A fun entertainment corner.

  • Internal & external training.

  • Health and well-being in house programs.