Got a head full of ideas?
We are looking for a new Incident Assistant – Tech Support, with a real passion for technology and problem solving, and with the gift of bringing order to chaos, to join our Incident & Problems Team in Changsha!
﹒Receive all incidents reported by the Account Managers, Liaison Managers and Support teams;
﹒Register and prioritize all incidents according to internal procedures;
﹒Submit every incident to the appropriate team (the team with the capacity to solve the incident);
﹒Negotiate with the appropriate parties the timeframe and resources necessary to solve each incident;
﹒Make sure the incident is handled in accordance with its urgency and priority (if the case, make sure it’s included in the appropriate Sprint);
﹒Follow up on each incident to make sure it is solved correctly and in a timely manner;
﹒After the incident is reported as solved, test (where possible) to confirm;
﹒Inform the teams that reported the incident that it was solved;
﹒Handles reports, JIRA updates and any other related task.
﹒2 years’ experience in an IT company (in a similar position or technical customer support);
﹒Nice to have: project management skills;
﹒Nice to have: ITIL knowledge;
﹒Experience in working with JIRA and MSOffice;
﹒Excellent Project Management skills;
﹒Good knowledge of Agile methods;
﹒Be able to quickly and clearly understand the business strategy to ensure the decisions are aligned accordingly;
﹒Time management skills & workflow management skills are mandatory;
﹒Ability to work with cross-functional teams;
﹒Ability to get things done under pressure;
﹒Excellent negotiation and communication skills;
﹒Upper-intermediate or advanced level of English;
﹒Availability to be on call for extended hours.
Social and Commercial insurance.
Massage at work.
Daily catered lunch.
Ever-growing online library.
Internal & external training.
We hold team-building activities and office parties throughout the year.
A fun entertainment corner.
Looking for a new challenge? Want to become the best in your field?
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