Head of Account Management Casino

Job Summary:

 

We’re looking for a bright and enthusiastic colleague to join our Casino team!

 

You will be responsible for coordinating a team of account managers with the main purpose of managing the relationship with existing and new clients for our Casino business unit (both platform and games).

 

You will be expected to gain an understanding of clients’ gaming sites and to be able to produce solutions for operational and marketing challenges that come up.

 

This position also requires some mobility on your side, travelling being occasionally necessary.

 

Responsibilities: 

  • Manage a team of account managers across Games and CasinoEngine platform;
  • To offer business support and marketing advise for the assigned clients;
  • Write monthly reports on performance, trends and needs of clients;
  • Compose client stories, identify areas to improve, prepare client requirements for development;
  • Keep a close eye on competition to identify gaps and USPs;
  • To work with clients in optimizing ROI across gaming products;
  • Give recommendations and upsell to clients based on findings
  • To collect, verify and rank clients’ non-technical and technical requirements for new product features and functions;
  • To present new product upgrades and functionality and to ensure clients have an understanding of the product development roadmap;
  • To work with clients to ensure the continual improvement of all aspects of the service for all parties;
  • To assure the confidence of your customers and build long term relationships;
  • To act as an internal advocate for the client;
  • To generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service;
  • To conduct training sessions on the company products and platforms with new clients;
  • To review and analyze data in order to identify key usage trends
  • To efficiently cooperate with almost all of the internal teams: from Legal, Compliance, Finance, Marketing, development department to existing Support teams.
  • To keep track, follow up and proactively update the clients on the status of open issues and requests
  • To make sure clients are informed about the important technical and non-technical changes in the company, affecting their business

 

Requirements:

  • Minimum 3 years experience in a similar position within the igaming industry;
  • Experience with management of client relationships;
  • Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development;
  • Experience of data-based performance analysis, reporting and statistics;
  • A familiarity and understanding of the software development life-cycle and software release management;
  • Excellent English written and oral communication skills;
  • Experience from the IT/Telecoms or similar technical field is a plus;
  • Advanced Excel Skills
  • A technical understanding of web services is mandatory;
  • Result-oriented;
  • Ability to multitask;
  • Creative thinking;
  • Attention to details;
  • Fun
Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Health Insurance.

  • Daily catered lunch.

  • Fruit day.

  • Massage at work.

  • Gym membership.

  • Weekly incentives.

  • Ever-growing online library.

  • Internal & external training.

  • We hold team-building activities and office parties throughout the year.

  • Flexible schedule.

  • A fun entertainment corner.