Fraud-Payments Support Agent

Got a head full of ideas?

Good.

We’re looking for an enthusiastic English speaker to join our Payment and Fraud Support team!

It is a great opportunity, to work in a tech-driven company. Full of interesting and challenging projects, in a relaxed and friendly environment, our headquarters are in the heart of the city, at Unirii Square.

Responsibilities:

  • Monitoring transactional activity to detect fraudulent patterns;
  • Investigation, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss;
  • Utilisation of fraud systems to optimise deposit conversion percentages and keep chargeback ratio within acceptable limit;
  • Analysing customer account activities to detect unusual transactional patterns or behaviours;
  • Reviewing and processing withdrawal requests;
  • Contributing and ensuring compliance of Fraud Team KPI’s;
  • Resolving customer queries within SLA guidelines;
  • Convey threats identified to the COO and/or Compliance Officer for root cause analysis and mitigation;
  • Liaison with MLRO to ensure suspicious payment activity is highlighted for investigation;
  • Communicating with clients, suppliers and other key business stakeholders.

Requirements:

  • Experience in fraud prevention, detection and investigation techniques;
  • Understand international online payment methods and their associated risks;
  • Logical approach, high attention to details, accurate and able to multi-task;
  • Strong written and verbal communication skills;
  • Team oriented and yet able to work independently;
  • A flexible approach and professional attitude;
  • Ability to work under pressure;
  • Minimum of two years’ experience ideally within a payments or security role.
  • Customer Centric;
  • Target orientated and results driven;
  • Numerate with excellent analytical thought processes;
  • Analytical and accurate way of working showing a strong sense of initiative;
  • Decisive, discrete, trustworthy and reliable;
  • Have a pleasant personality and professional disposition;
  • Team Player showing personal authority;
  • Enthusiastic and Self Motivated;
  • Confident, assertive, committed and patient.

Perks & Benefits:

  • Headquarters in the heart of the city, at Unirii Square;
  • Flexible schedule;
  • Private Medical Subscription;
  • Daily Catered Lunch;
  • Our own in-house gym, health & well-being programs;
  • Bookster subscription & Books corner (online and offline);
  • Fun corner: pool, ping pong table, PS4, lots of board games;
  • Internal & external training;
  • Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’);
  • Extra vacation days with every year inside the company;
  • Anniversary Gifts;
  • Fruits Tuesday.

 

Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Headquarters in the heart of the city, at Unirii Square.

  • Internal & external training.

  • Health and well-being in house programs.

  • Daily catered lunch.

  • Fruit day.

  • Private healthcare and dental care discounts.

  • We hold team-building activities and office parties throughout the year.

  • We have an ever-growing library (online & offline).

  • A fun entertainment corner.

  • Flexible schedule.

  • Extra vacation days with every year inside the company.

  • Our very own gym.