Deputy Team Leader Customer Support

Got a head full of ideas? Good.

We’re looking for an enthusiastic English speaker with deputy experience to join our Support team!

It is a great opportunity, to work in a tech-driven company. Full of interesting and challenging projects, in a relaxed and friendly environment.

The deputy will be responsible for helping the Team Leader with our current CasinoEngine Customer Support team – reports (operators), transactions (operators and vendors); When the TL is not available shares her responsibilities. Is in charge with helping to motivate team, handle administrative duties and will also be involved in helping our clients via e-mail and live chat and for checking data in back-end in order to prevent/solve problems.

Requirements:

• Previous internal Customer Support experience – 3 years (mandatory);
• Around 2 years of deputy or team-lead experience on a similar role;
• Good written English skills (mandatory);
• Clear and positive communication skills;
• Active listener;
• Empathetic personality
• Internet browsing is no mystery to you and know all the shortcuts;
• The technical aspects of an activity are fun for you;
• Ability to follow documented procedures, logical thinking;
• Willingness to continuously learn and improve;
• Highly organized, focus capacity;
• Time management skills;
• Ability to communicate technical problems concisely and professionally;
• Previous experience in gambling industry is a plus.
• The work schedule is from 09:00 to 17:00 or 17:00 to 01:00, 5 days/week in a rotation system that will cover 2 weekends/month. More details about the working schedule will be provided over the interview;
• Paid taxi for those working until 01:00;