Customer Support Trading

Got a head full of ideas? Good.

We’re looking for an enthusiastic English speaker to join our Trading Support team!

It is a great opportunity, to work in a tech-driven company. Full of interesting and challenging projects, in a relaxed and friendly environment, our headquarters are in the heart of the city, at Unirii Square.

Responsibilities:

  • You will be responsible for helping our clients via e-mail and live chat
  • Check and process bets and settle matches according to our policy
  • Investigate missing matches / missing results issues
  • Create activity reports
  • Add missing matches / tournaments / participants
  • Check and update the information we supply to our clients

Requirements:

  • Good written English skills (mandatory)
  • Internet browsing is no mistery to you and know all the shortcuts
  • You know how to use MS Office
  • The technical aspects of an activity are fun for you
  • Previous experience in customer support is a plus
  • Payment systems and online casino knowledge is a plus
  • Ability to follow documented procedures, logical thinking
  • Willingness to continuously learn and improve
  • Highly organized, focus capacity
  • Team spirit
  • Time management skills
  • Ability to communicate technical problems concisely and professionally
  • Sports passionate 

Perks and benefits:

  • The base salary is 400 Euro;
  • The work schedule is from 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 3 weekends/month. More details about the working schedule will be provided over the interview.
  • Paid taxi for those working until or from 01:00.
Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Headquarters in the heart of the city, at Unirii Square.

  • Internal & external training.

  • Health and well-being in house programs.

  • Daily catered lunch.

  • Fruit day.

  • Private healthcare and dental care discounts.

  • We hold team-building activities and office parties throughout the year.

  • We have an ever-growing library (online & offline).

  • A fun entertainment corner.

  • Flexible schedule.

  • Extra vacation days with every year inside the company.

  • Our very own gym.