Customer Support Specialist

We are looking to add a new Customer Support Specialists to our ever growing MoneyMatrix Support team. You will be working as a Customer Support Specialist for MoneyMatrix. What is MoneyMatrix? Well, it is a business inside a business. It’s our very own online payments platform which saw the light of day in 2015, making it the newest product of the EveryMatrix umbrella of Products.

MoneyMatrix handles not only transactions made through our system but it also integrates with a series of other payments providers. Therefore, we process all transactions made by all the users of our clients’ websites from all over the world. So what exactly will you do?

Responsibilities:

  • Process pending withdrawals for all operators;
  • Check account and transaction details in our specific backend;
  • Request different documents from users if the case, following the appropriate procedures;
  • Process automated alerts received in cases of suspect transaction details within the established SLAs and following the correct procedures;
  • Investigate and solve issues related to deposits or withdrawals (missing, not processed, etc);
  • Check for any unmatched transactions between our records and those of different payment providers.

Requirements:

  • Excellent written English skills (mandatory);
  • Nice to have: previous experience with online payments processing;
  • Internet browsing is no mystery to you and know all the shortcuts;
  • The technical aspects of an activity are fun for you;
  • Clear and positive communication skills;
  • Active listener;
  • Ability to follow documented procedures, logical thinking;
  • Willingness to continuously learn and improve;
  • Highly organized, focus capacity;
  • Team spirit;
  • Time management skills;
  • Ability to communicate technical problems concisely and professionally.

Perks & Benefits:

  • The work schedule is 4 days per week, 10 hours per day, split from 08:00 to 21:00, in a rotation system that will cover 2 weekends/month. More details about the working schedule will be provided over the interview;
Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Health Insurance.

  • Daily catered lunch.

  • Fruit day.

  • Massage at work.

  • Gym membership.

  • Weekly incentives.

  • Ever-growing online library.

  • Internal & external training.

  • We hold team-building activities and office parties throughout the year.

  • Flexible schedule.

  • A fun entertainment corner.