Customer Support Specialist     

We are looking to add new Customer Support Specialists to our ever-growing MoneyMatrix Support team.

Responsibilities

You will be working as a Customer Support Specialist for MoneyMatrix. What is MoneyMatrix? Well, it is a business inside a business. It’s our very own online payments platform that saw the light of day in 2015, making it the newest product of the EveryMatrix umbrella of Products.

MoneyMatrix handles not only transactions made through our system but also integrates with a series of other payments providers. Therefore, we process all transactions made by all the users of our client’s websites from all over the world.

So what exactly will you do?

  • Process pending withdrawals for all operators;
  • Check account and transaction details in our specific backend;
  • Request different documents from users if the case, following the appropriate procedures;
  • Process automated alerts received in cases of suspect transaction details within the established SLAs and following the correct procedures;
  • Investigate and solve issues related to deposits or withdrawals (missing, not processed, etc);
  • Check for any unmatched transactions between our records and those of different payment providers.
  • Send official notifications to our clients regarding changes in transaction processing, scheduled or unscheduled maintenances, new markets, or payment methods.
  • Work closely with different departments, to be the 1st point of contact for our clients and make sure all their processing needs are met.

Requirements

  • Excellent written English skills (mandatory);
  • Nice to have: previous experience with online payments processing;
  • Internet browsing is no mystery to you and knows all the shortcuts;
  • The technical aspects of the activity are fun for you;
  • Clear and positive communication skills;
  • Active listener;
  • Ability to follow documented procedures, logical thinking;
  • Willingness to continuously learn and improve;
  • Highly organized, focus capacity;
  • Team spirit;
  • Time management skills;
  • Ability to communicate technical problems concisely and professionally.

Other info:

  • The base salary is 500 Euro;
  • Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person;
  • The work schedule is by rotation 9:00-19:00, 10:00-20:00 and 12:00-22:00, 4 days/ week in 10-hour shifts. You will be required to work on weekends, but you will receive 2 free days within the working week. More details about the working schedule will be provided over the interview;
Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Headquarters in the heart of the city, at Unirii Square.

  • Internal & external training.

  • Health and well-being in house programs.

  • Daily catered lunch.

  • Fruit day.

  • Private healthcare and dental care discounts.

  • We hold team-building activities and office parties throughout the year.

  • We have an ever-growing library (online & offline).

  • A fun entertainment corner.

  • Flexible schedule.

  • Extra vacation days with every year inside the company.

  • Our very own gym.