Configuration Specialist

MoneyMatrix is recruiting an experienced Configuration Specialist to join our team in Lviv!
We are looking for a Configuration Specialist to assist the Configuration Manager with the daily configuration and QA tasks. You will be responsible for the monitoring of all payment solution configurations and ensuring that they are operating as intended within the platform.
You will have opportunity to work with our AI-based identity verification or KYC (Know Your Customer) services, become an expert in the subject and build a good knowledgebase for your future career.
You will also assist with the investigation of vendor issues which have occurred within the platform due to faulty configuration, managing incidents and reporting back with the cause & resolution to the Configuration Manager.
In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.

Key Responsibilities / Duties:

  • Investigating analytical data to ensure optimal transactional routing;
  • Monitoring the payment configuration to ensure all transactional activity is being undertaken correctly and accurately;
  • Adjusting configuration based on Vendor supported/restricted territories updates or on Vendor services no longer being supported;
  • Managing configuration requests;
  • Specifying Vendor Configuration and Routing for new and/or existing Merchants;
  • Conducting QA Testing as required to ensure correct configuration setup
  • Analysing configuration issues and proposing appropriate resolutions;
  • Investigating and clearing queries in a timely manner, providing update and escalating queries internally and externally to meet SLAs;
  • Preparing configuration documentations and maintaining Configuration Management (CM) database;
  • Reviewing and recommending improvements to existing CM processes.
  • Be able to assist with faulty configurations outside of business hours in case of emergencies

Experience & Qualifications Required:

  • Proven experience as a Quality Assurance Tester or similar role
  • In depth understanding of international payment solutions and alternative payment solutions within an E-Commerce environment from both a customer, back office and technical perspective
  • Analytical mind and problem-solving atitude
  • Experience within the online gambling industry is desirable but not essential

Key Skills and Attributes:

  • Numerate with excellent analytical skills
  • High level of attention to detail and trustworthy
  • Capable of working in a fast paced and high-pressure environment

Work Life Balance: 

  • 22 paid leave days and two extra paid leave days per year for every year up to 32 days (working days) in addition to the public holidays. 
  • 10 sick leave days per year (without a doctor’s note). 
  • Medical leave: up to 30 days per year, documented with medical certificate 
  • If return to work soon after having child, 1 year 100% WFH for mothers  
  • WFH after child is born – for fathers: 13 weeks of 100% WFH (from the day of the birth of the child)  
  • Maternity leave – 21 weeks  

Benefits and Office perks: 

  • Daily catered lunch or lunch allowance
  • Private Medical insurance
  • Gym membership
  • Fruits Friday  
  • Access to online learning platforms Udemy for Business and O’Reilly and budget for external training 
  • Massage at work 
  • Frequent free-bar parties, annual whole-company parties (have previously rented our own planes to get everyone together!) 
  • Fun corner: ping pong table, Xbox, lots of board games. 
Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Shiny new and modern office.

  • Health insurance or gym membership, or a mix of both.

  • Dental Services.

  • Daily catered lunch.

  • Fruit day.

  • Massage at work.

  • Private healthcare and dental care discounts.

  • We hold team-building activities and office parties throughout the year.

  • We have an ever-growing library (online & offline).

  • Flexible schedule.

  • A fun entertainment corner.

  • Internal & external training.

  • Health and well-being in house programs.