Casino VIP Manager

Bucharest, 2018-02-23

Got a head full of ideas?




EveryMatrix is looking to add a bright Casino VIP Manager to our growing JetBull team!



  • Set up compensations and bonuses (loyalty programs) for VIP players according to guidelines defined together with Marketing Team;
  • Create VIP Landing Pages and E-mails;
  • Manage VIP relations on a daily basis;
  • Make regular promotional and relationship building calls to players in English;
  • Track and report on the performance of VIP players against agreed targets;
  • Generate and organize weekly potential, active, lapsing or lapsed VIP lists for contact and ensure they are contacted in a timely and appropriate manner with appropriate offers and treatment;
  • Use data available to produce relevant commercial strategy to target lapsing high-end players;
  • Use data available to deliver effective promotional campaigns and to credit and record player bonuses;
  • Take calls and emails form VIP players and deal with them efficiently and with the highest level of customer care;
  • Own and resolve VIP complaints, managing the escalation from gaming support queries;
  • Gather feedback and input from VIP players to improve service offering;
  • Build and maintain player profiles – analyse VIP behaviour/gameplay of players in order to optimise operational activities;
  • Organise and attend VIP events;
  • Liaise with Campaign, Content and CRM team to optimize communication with VIP players.



  • Experience of running excellent VIP management and operation;
  • Proven experience of building and managing relationships with I-gaming VIPs;
  • Experience in cross departmental collaboration;
  • Strong organisational skills and experience of balancing multiple projects;
  • Excellent communication skills (written, verbal and presentational);
  • Strong analytical and cost management skills;
  • Ability to work autonomously and to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure;
  • Marketplace awareness and understanding of trends;
  • Advanced level of English both written and spoken;
  • Outstanding interpersonal skills and the ability to establish positive relationships with employees at all levels of the business as well as external partners;
  • Resilient, approachable with the ability to work successfully in a dynamic, fast paced environment;
  • Ability to operate as a team player, with a flexible and positive attitude;
  • Always operates with the highest levels of honesty, integrity and fidelity, acting in the best interest of the business at all times;
  • Sociable and friendly;
  • Adopts a “hands on” approach.


Nice to have:

  • Experience in offline VIP events and hospitality;
  • Experience in casino product;
  • Experience of account management.

Please contact our HR Department ( ) for more details.


  • Headquarters in the heart of the city, at Unirii Square.
  • Internal & external training.
  • Health and well-being in house programs.
  • Daily catered lunch (classic & raw-vegan).
  • Relocation bonus & accommodation support.
  • Private healthcare and dental care discounts.
  • We hold team-building activities and office parties throughout the year.
  • We have massage at work.
  • An ever-growing library (online & offline).
  • Flexible schedule.
  • A fun entertainment corner.
  • Extra vacation days with every year inside the company.
  • Our very own gym.