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B2C Customer Support

Bucharest, 2019-01-16

Are you a techie?

 

If so, we’re looking for you to join our EveryMatrix B2C Customer Support team!

 

Either start off your career on the right foot or add to your already existing skillset, EM B2C provides a great working environment – both friendly and relaxed – suited for personal development in a tech-driven company full of interesting and challenging projects.  Our headquarters is situated right in the heart of the city, at Unirii Square and comes with all the benefits of a central localization, including ease of access to the Old Town for the occasional get-together with your future teammates.

 

Job Description:

Our new colleague will be responsible of answering queries over EM B2C Live Chat service or e-mail, in addition to checking data in back-end to prevent/ solve various issues.

 

Requirements:

  • Good command of English language (mandatory)
  • Sales-oriented approach
  • Understanding towards customer needs
  • Friendly, polite, and a positive communication are a must
  • Clear communication skills
  • Active listener
  • Internet browsing is no mystery to you and you know all the shortcuts
  • Curiosity towards technical aspects
  • Previous experience in gambling industry (not mandatory, but definitely a plus)
  • Logical thinking
  • Ability to follow documented procedures
  • Thirst for continuous improvement and learning
  • Highly organized and focused
  • Team player
  • Great time management skills

 

Perks & Benefits:

  • The work schedule is from 09:00 to 17:00 or 17:00 to 01:00, 5 days/ week in shifts. You will be required to work on weekends, but you will receive 2 free days within the working week. More details about the working schedule will be provided over the interview;
  • Salary package ~ 500 EUR net (€400 base salary + €63 catering + €40 extra for evening shifts)
  • Quarterly Bonus up to 25%
  • Paid overtime
  • Paid taxi for night shift

Please contact our HR Department ( ) for more details.

Benefits

  • Headquarters in the heart of the city, at Unirii Square.
  • Internal & external training.
  • Health and well-being in house programs.
  • Daily catered lunch (classic & raw-vegan).
  • Relocation bonus & accommodation support.
  • Private healthcare and dental care discounts.
  • We hold team-building activities and office parties throughout the year.
  • We have massage at work.
  • An ever-growing library (online & offline).
  • Flexible schedule.
  • A fun entertainment corner.
  • Extra vacation days with every year inside the company.
  • Our very own gym.


HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.


Apply for this job now!