Account Manager EveryMatrix Americas

We’re looking for a bright and enthusiastic candidate to join our Account Management team in our brand new  Miami office!

You will be responsible for managing the relationship with EveryMatrix’s gaming platform North and South America clients, while also taking over the client relationship when a new contract is signed. As part of the client-facing team, you will be expected to gain an understanding of clients’ gaming sites and to be able to produce solutions for operational and marketing challenges that come up. This position also requires some mobility on your side, travelling being occasionally necessary.


  • To provide account management and support for clients;
  • To work with clients in optimizing ROI across gaming products;
  • To collect, verify and rank clients’ non-technical and technical requirements for new product features and functions;
  • To present new product upgrades and functionality and to ensure clients understand the product development roadmap;
  • To manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients;
  • To work with clients to ensure the continual improvement of all aspects of the service for all parties;
  • To assure the confidence of your customers and build long term relationships;
  • To act as an internal advocate for the client;
  • To generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service;
  • To conduct training sessions with new clients;
  • To review and analyze data in order to identify key usage trends.


  • iGaming experience and a good understanding of the online industry are a big plus;
  • Excellent English written and verbal communication skills;
  • Spanish written and verbal communication is an advantage;
  • Excellent listening, negotiation and presentation skills
  • A minimum of 2 years’ experience with management of client relationships;
  • Ability to prioritize among competing tasks;
  • Critical thinking and problem-solving skills;
  • Attention to detail and adherence to deadlines;
  • Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development;
  • Experience of data-based performance analysis, reporting and statistics;
  • A familiarity and understanding of the software development lifecycle and software release management;
  • Experience from the IT/Telecoms or similar technical field is a plus;
  • A technical understanding of web services is desirable.


Perks & Benefits:

  • Medical insurance
  • 401k pension contributions
  • 21 vacations days per year plus one extra day with every year inside the company up to 25 days
  • Special events leave
  • Gym membership
  • Internal and external training
  • Access to online training: online courses, Udemy for Business, O’Reilly learning platforms
  • Flexible schedule and possibility to work from home 40% of the working time
  • Gifts, parties and events


EveryMatrix Americas Corporation is committed to providing equal employment and business opportunity to all segments of the community. The company has pledged to develop and support an environment towards this commitment that prohibits unlawful discrimination on the basis of race, creed, color, national original, ancestry, age, marital status, affectional or sexual orientation, genetic information, mental or physical disability, sex or atypical hereditary cellular or blood trait of  any individual or because of an individual’s commitment to service in the military. The company is obliged to comply with non-discrimination regulations under the New Jersey Law Against Discrimination (N.J.S.A. 10:5-12) and Section 134 of the New Jersey Casino Control Act, N.J.S.A 5:12-1, et seq. (Casino Control Act), and the Sports Wagering Law, N.J.S.A. 5-12A-10 et seq. (Sports Wagering Law) and the regulations promulgated thereunder, N.J.A.C. 13-69K – 1.1 et seq., related to employment and business opportunity.

The policy applies to all prospective and actual employees vendors and contractors involved in wagering operations in New Jersey. All decisions regarding employment practices (recruitment, hiring, training, wages, benefits, promotions) purchasing and contracting will be made in a non-discriminatory manner that furthers our commitment to equal employment and business opportunity.

Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.


  • Health Insurance.

  • Daily catered lunch.

  • Internal & external training.

  • Flexible schedule.