Helpdesk Officer

Job Summary:

EveryMatrix is looking for a bright Helpdesk Officer to strengthen our Helpdesk team in Bucharest.

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and 700 employees in offices across ten countries in Europe, Asia and the US.  EveryMatrix was founded in 2008 and remains a founder-owned private company.

Helpdesk Officer

Responsibilities:

  • Should have outstanding organization and communication skills;
  • Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
  • This position also requires mobility, international travel being necessary (one week for 3 or 4 times a year);
  • Responsible for new employees onboarding – preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs;
  • Various internal platforms administration;
  • Responsible for all IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software);
  • Basic Printers, WAN and LAN maintenance (cleaning printers, replacing printer cartridges and clearing paper jams, replacing broken LAN cables or connectors);
  • Keep track of and add to internal inventory systems of all new and existent IT equipment.

Requirements:

  • Working knowledge of information technology infrastructure including:
  • Various operating systems: Windows 10 and MacOS (basic Linux is a bonus); Android and IOS for mobiles.
  • Basic Networking: TCP/IP, wired and wireless networks configuration, VPNs;
  • PC Hardware configuration & diagnostic;
  • Network peripherals: multifunctional printers, scanners etc;
  • Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 (nice to have);
  • Services: Windows Active Directory, Office 365 Administration;
  • Previous Experience with a Service Desk Solution like Jira/Confluence/LanSweeper will be considered an advantage;
  • Strong internal customer orientation;
  • Strong improvement orientation;
  • Excellent oral and written communication required in both English and Romanian.
  • Computer Science, Electronics or similar

Work Life Balance:

  • 33 days off per year, including public holidays, rising to 43 by year 5 inside the company
  • 10 sick leave days per year (without a doctor’s note).
  • 40% work from home, over any 3-month period
  • If returning to work soon after having child, 1 year 100% WFH for mothers
  • WFH after child is born – for fathers: 13 weeks of 100% WFH (from the day of the birth of the child)

Benefits and Office perks:

  • Daily catered lunch or lunch allowance in value of 85 EUR net per month
  • Private Medical insurance – Regina Maria
  • Our own in-house gym, health & well-being programs
  • Fruits Tuesday
  • Access to online learning platforms Udemy for Business and O’Reilly and budget for external training
  • Bookster
  • Massage at work
  • Anniversary gifts
  • Frequent free-bar parties, annual whole-company parties (have previously rented our own planes to get everyone together!)

Fun corner: ping pong table, PS4, lots of board games.

Apply for this job now! HR team will never use any personal information it receives from you for any purpose beyond recruitment, employment or reference checks, and strongly believes in the importance of keeping the personal information private.

Benefits

  • Headquarters in the heart of the city, at Unirii Square.

  • Internal & external training.

  • Health and well-being in house programs.

  • Daily catered lunch.

  • Fruit day.

  • Private healthcare and dental care discounts.

  • We hold team-building activities and office parties throughout the year.

  • We have an ever-growing library (online & offline).

  • A fun entertainment corner.

  • Flexible schedule.

  • Extra vacation days with every year inside the company.

  • Our very own gym.